Social Commerce is on the rise right now! Thus, users could book a table, a hotel room or an activity directly from Facebook City Guides. But for now, these are just guesses. For now, you can still maintain your presence on Facebook and launch digital strategies. Our Social Media experts are ready to support you in this project. Creating a Company Page , launching advertising campaigns to increase your notoriety or federating a community around your brand are some of the strategies they can deploy.
Contact them!It is now possible for companies to share and request a location from users via instant message on Twitter. This is the great novelty of this April 3: while the platform is already multiplying the functionalities to develop its customer service aspects - welcome message, quick responses, customer fax list feedback... - it is a whole new opportunity for companies that is added, and which allows them to create a revisited user experience. Despite the efforts of other social networks, Twitter remains the preferred platform for companies to manage their customer service , but also for customers to address a brand and converse with it directly and quickly. How it works ? This rental sharing feature on.
Twitter can be very useful for shops, restaurants, hotels and any other "brick & mortar" business, helping their customers to identify them more easily. To be able to share their rental, the company must first make the request. Then, the customer can choose either not to share it, or to share it in a precise way, or to choose the name of a place from a list: The TGIFriday restaurant chain in the United States used it to contextualize the conversations between their chatbot and users wishing to inquire about the nearest restaurant via Twitter Direct Messages. This functionality makes it possible to create around the user, even when he is in motion, a seamless digital experience, allowing him to locate a restaurant, make a reservation or even an order, without even leaving the conversation window.