Forum Posts

kulsumakterpapry07
Apr 18, 2022
In Fashion Forum
Example: Using NLP analytics at a telecom company Contact centers produce a huge quantity of valuable information. In fact, in larger enterprises, call Morocco Phone Number List recordings can generate as much as one Terabyte of data every day. Much of this data, however, is unstructured (primarily free-text fields and voice recordings) or hidden in log files. As Morocco Phone Number List a result, companies have historically struggled to tap into its value. The Boston Consulting Group helped a Southeast Asian telecommunications company use natural-language processing (NLP) software to gain insights into customer behavior, including the reasons for calls, calling patterns and general customer sentiment about the brand. As a result, the company was able to determine that 45% of customer contacts could be automated through digital channels or avoided entirely. This Morocco Phone Number List revelatory insight allowed the company to augment its human call center staff with automated, 'bot-based' agents, thereby saving the company hundreds of thousands of dollars while at the same Morocco Phone Number List time speeding up response times. If live chat is underutilized Dig deeper with a CX audit or analytics suite The above analytics constitute a 'starter set' for finding your customer experience issues. If you have more time, budget, and technical resources, consider doing a comprehensive CX Audit or investing in a voice of customer (VOC) or CX data analysis platform. You can also find out how to do a comprehensive CX audit, as well as discover the top features to look for in a customer listening platform in order to improve your knowledge. Strategize your marketing funnel If you're looking to optimize your marketing strategy, integrate your digital activities, or just need some help prioritizing next steps to grow your business, I Morocco Phone Number List recommend booking a free 1-2-1 consultation call with the team. Our consultation calls are designed to put you in the driver's seat and talk through your opportunities using the Morocco Phone Number List RACE Framework, so you can make an informed decision about the best strategies for your business through planning, reaching customers, encouraging interaction, conversion, and post-purchase engagement.
0
0
1
 
kulsumakterpapry07
More actions